Exchange & Return Policy
In case of cancellation of the order before shipment, please send an email to: email@example.com and it will be cancelled directly. For the amounts paid, the refund will be made within 3-22 working days.
In the event that the order is canceled after the product has been shipped to you without including a manufacturing defect or a violation of the specifications shown on the site, we apologize to you that it is not currently possible to exchange or return the product.
For health precautions, we do not accept the return or exchange of children’s eating and drinking products that may harm human health and safety.
Discounted materials are not returned or replaced.
In case the reason for the return is a manufacturing defect, we apologize strongly for this. Please photograph the product and then contact us after receiving the order for a maximum period of one week to refund your amount or replace the product.
Books or activities are not refunded after they are sent to your email.
Please be aware that we are very keen to deliver you shipment within 2 -7 working days. However, this shipment period may extend to 8 – 14 working days due to several issues such as rain issues, other issues, or in case the delivering agent does not get a replay from the customer.
To complete the refund, it requires a receipt or proof of purchase,
please send us an email: firstname.lastname@example.org